Política de reembolso

At Twin Parrot, our top priority is customer satisfaction. We strive to provide you with the highest quality apparel and an exceptional shopping experience. However, we understand that there may be instances where you need to return or exchange a product. Please review our refund policy below for details on how we handle returns and refunds.

1. Eligibility for Returns

You may be eligible for a return or exchange under the following conditions:

a. The item(s) must be in new, unused, and unworn condition.

b. The return request must be initiated within 30 days from the date of purchase.

c. The item(s) must be accompanied by the original receipt or proof of purchase.

2. Non-Eligible Items

The following items are not eligible for return or exchange:

a. Items that have been worn, washed, or damaged.

b. Personalized or custom-made products.

c. Sale or clearance items (unless they are damaged or defective upon arrival).

3. How to Initiate a Return

To initiate a return or exchange, please follow these steps:

a. Contact our customer support team to request a return authorization (RA) number.

b. Pack the item(s) securely in their original packaging, including all accessories and tags.

c. Clearly mark the RA number on the outside of the package.

d. Ship the item(s) to the address provided by our customer support team.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped or defective product). In such cases, we will provide a prepaid shipping label.

5. Refund Process

Once we receive your returned item(s) and inspect them, we will process your refund or exchange. Please allow 10 business days for this process to be completed. Refunds will be issued in the original form of payment.

6. Exchange Policy

If you wish to exchange an item for a different size or color, please specify your preference when initiating the return. We will ship the replacement item(s) once we receive the original item(s).

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, and we may request photos of the damaged item(s) for our records.

8. Cancellation Policy

You may cancel an order within 12 hours of placing it. After that time, orders cannot be canceled as they may have already been processed and shipped.

9. Contact Information

If you have any questions or need assistance with your return, please contact our customer support team.

Twin Parrot reserves the right to modify or update this refund policy at any time. Please check our website for the most up-to-date policy information.

Last Updated: September 9, 2023

Thank you for shopping with us! We appreciate your business and strive to provide you with the best shopping experience possible.