物流政策

Thank you for choosing Twin Parrot. We are committed to providing you with the best shopping experience, including a transparent and efficient shipping process. Please review our Shipping Policy below for details on our shipping methods, delivery times, and related information.

1. Order Processing Time

Orders typically take 3 business days to process before they are shipped. During peak seasons or promotions, processing times may be slightly longer, but we will do our best to keep you informed.

2. Shipping Methods and Rates

We offer the following shipping methods:

a. Standard Shipping: Estimated delivery time varies based on your location and shipping method. Shipping rates are calculated at checkout based on your location and the weight of your order.

b. Express Shipping: Estimated delivery time varies based on your location and shipping method. Express shipping rates are available at checkout and vary based on your location and the weight of your order.

c. International Shipping: We offer international shipping to select countries. Shipping times and rates for international orders vary and are displayed at checkout.

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track the progress of your shipment by clicking the provided link.

4. Shipping Delays

While we make every effort to ensure timely deliveries, please be aware that external factors, such as weather, shipping carrier delays, or customs clearance, may impact delivery times. We appreciate your patience in such cases.

5. Shipping Address

Please ensure that you provide an accurate and complete shipping address during the checkout process. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information.

6. Lost or Stolen Packages

If your package is lost or stolen after being marked as delivered by the carrier, please contact us, and we will assist you in resolving the issue to the best of our ability.

7. Returns Due to Non-Delivery

If a package is returned to us due to non-delivery (e.g., incorrect address provided), we will contact you to arrange re-shipment. Additional shipping charges may apply.

8. Shipping Fees

Shipping fees are non-refundable, except in cases where we made an error with your order or if you receive a defective or damaged item.

9. International Shipping

For international orders, please note that you may be responsible for customs duties, taxes, or import fees imposed by your country's customs authorities. These fees are not included in the shipping charges and are the responsibility of the recipient.

10. Contact Us

If you have any questions or concerns about our Shipping Policy, please contact us.

Last Updated: September 9, 2023

Thank you for shopping with Twin Parrot. We strive to provide you with high-quality products and a seamless shopping experience. If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team.